Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, donate blood, request blood, or contact us for support.
Personal Information
- Name, email address, and phone number
- Blood type and medical history (for donors)
- Location information for matching donors and recipients
- Communication preferences
Usage Information
- Device information and browser type
- IP address and location data
- Pages visited and features used
- Donation and request history
2. How We Use Your Information
We use the information we collect to:
- Connect blood donors with recipients in need
- Process and manage blood donation requests
- Send important notifications about donation opportunities
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations and regulations
- Provide customer support and respond to inquiries
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With blood recipients (with your consent) to facilitate life-saving donations
- With healthcare providers involved in blood donation processes
- When required by law or to protect our rights
- With service providers who help us operate our platform
- In connection with a business transfer or merger
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication requirements
- Secure data storage and backup systems
- Employee training on data protection
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
To exercise these rights, please contact us using the information provided in our Contact section.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our cookie practices, please see our Cookie Policy.
7. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@samarpan.com
Phone: +91 98765 43210
Address: Jalandhar, India
Last Updated: November 10, 2025